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"The Massachusetts State House (1798) (1 of 2)" by Tony Fischer Photography is licensed under CC BY 2.0. To view a copy of this license, visit https://creativecommons.org/licenses/by/2.0/?ref=openverse.
Since its enactment, Massachusetts’ no-cost call law has provided a lifeline for incarcerated individuals by allowing them to maintain critical connections with family and friends. This access reduces isolation, supports mental health, and helps pave the way for successful reentry. However, despite its clear benefits, a budget shortfall now threatens the continued availability of these free calls.
Sheriffs across the Commonwealth have expressed both support and concern for the law. Sheriff Heroux of Bristol County and Sheriff Evangelidis of Worcester County have recognized the importance of keeping incarcerated people connected to their families. However, the sheriffs also highlight the financial strain the law may place on the Commonwealth. Sheriff Heroux estimates that, if incarcerated individuals take full advantage of the maximum call allowance under the law, phone calls in his jail could cost taxpayers up to $20 million annually. Sheriff Evangelidi shares similar concerns, expecting the cost for free calls in his jail to reach half a million each year.
The root of the problem lies in a budget shortfall. Although the state legislature allocated $20 million to cover the costs of the free calls, this amount is insufficient due to the significant increase in phone usage since the law’s implementation. As seen in Connecticut after their no cost calls bill went into effect, phone usage by incarcerated individuals is expected to double, while the funds available to support this increase have remained stagnant.
Without additional funding or creative solutions, sheriffs may be forced to limit phone access, despite the original intent of the law.
Limiting phone access does not have to be the solution. The Commonwealth should explore competitive options. By renegotiating contracts with providers that prioritize affordability and innovation, Massachusetts will uphold the spirit of the law without exceeding the budget. Organizations like Ameelio are leading the way in this area, offering affordable and reliable communication solutions for correctional facilities. By incorporating technology and fostering competition in the procurement process, Massachusetts could potentially lower costs with Ameelio while expanding access to free calls.
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